Complaints

At Graham & Co we are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you wish to complain please contact Richard Graham at this office. The Managing Director Richard Graham personally investigates all complaints promptly upon receipt, we will respond within 21 working days, setting out how your issue will be handled and a timetable will be provided for dealing with the issue. We have a complaint handling procedure, copies of which can be requested. We have eight weeks to consider your complaint. If we have not resolved it within this time, or if you are not happy with our handling of your complaint, you may complain to the Legal Ombudsman (PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333, website www.legalombudsman.org.uk).

The Legal Ombudsman will expect you to have given us a chance to resolve your complaint before they intervene.

Normally you need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us and within one year from the date of the act or omission about which you are complaining or one year from the date you should reasonably have known there were grounds for complaint.

Please return the questionnaire that you receive at the end of the case so we can use your feedback to improve our service.